Established in 1999 to address the growing need for near-real-time access to, and acquisition of, geographic information for professional map users, my client is a leading location data services platform providing unrivalled site intelligence and access online for the professional practitioner to key geographic data. Their customers love their “We’ll solve that problem!” approach, underpinned by the extensive range of industry established web applications built to support the busy professional gain greater insight to a location. They are trusted by thousands of customers from Blue-chip business and government agencies to growing SMEs and start-ups to provide fast and flexible access to brilliant digital mapping and location data.
The Role
Reporting directly to the Customer Service Manager, you’ll be a key point of contact for customers, responding to all inbound enquiries to ensure they get the support and help they need. So if you love talking to customers and already have some experience in administration and customer service – we want to hear from you!
This is a busy and varied role, involving you in customer service, marketing, product quotations, technical and administrative support, website walk-throughs, product guidance and licensing advice.
You’ll also provide administrative support to the Sales team and occasionally to the CEO and so you’ll need a positive, can-do attitude, attention to detail and be a confident communicator.
Your duties will be varied and will include:
• Pre and post sales/technical support to our clients;
• Customer account administration;
• In-bound call and email handling;
• Live chat engagement
• Generating quotations
• Customer enquiry resolution
• New customer account administration
• Client info data entry into CRM
• Event Support
• Social Media Support
• Collecting visitors and guests from reception
• Preparing meeting rooms and organising refreshments when required
Skills required:
• A high level of accuracy and attention to detail when inputting data and completing tasks
• Proactive, can do attitude
• Ability to prioritise tasks
• IT literate
Other Information
- Hours of work will be 9.15am to 5.30pm, Monday to Friday
- There is free on-site parking available
- Benefits: 25 days holiday plus bank holidays, NEST pension
To be considered please send your CV in confidence now to cv@true-recruit.co.uk.
