My client is a leading UK job board, boasting one of the largest candidate databases of over 16 million CVs. Their multi-award winning platform attracts over 4.3 million unique site visitors every month, making a total of 5 million job applications. Customer service is at the heart of what they do and now they have an exciting opportunity for a client-centric, motivated and enthusiastic Customer Account Executive to join their thriving team.
As a Customer Account Executive, you will be responsible for managing your own assigned client accounts and have outstanding communication skills to provide support with a proactive and solution-orientated service.
Key Responsibilities
- Communicating with your clients regularly to provide support and assistance with any queries
- Proactively reviewing your client’s accounts to ensure that they are utilising all aspects effectively and achieving the best results
- Liaising with clients via phone, email and live chat
- Utilise recruitment data to provide clients with individualised feedback on market trends and their account performance
- Providing personalised training sessions for client onboarding and ongoing refreshers
- Working collaboratively with other departments including our sales team to improve client experience and retention
Requirements
- Previous B2B customer service or account management experience in a professional, fast-paced environment, with a proven track record working towards targets or deadlines.
- A positive attitude with the ability to have engaging conversations and to communicate with empathy, integrity and confidence.
- Excellent written and verbal communication skills, with an exceptional telephone manner
- Demonstrable interpersonal skills, including active listening
- Commercially driven with demonstrable experience of adding value to assigned accounts
- Able to multi-task effectively with a high level of attention to detail
- IT literate, including MS office with the ability to navigate multiple systems competently
Benefits
- Develop your career as part of a winning, successful Company with unparalleled pedigree and track record in innovation and excellence
- 23 days annual leave (plus Bank Holidays)
- Option to buy and sell up to 4 days leave per year
- Hybrid working structure after 3 month probation (3 days in office, 2 days WFH)
- Annual Christmas and Summer parties
- 2 x salary Life Insurance + Matchable Company Pension contribution from 4% up to 7%
- Employee Assistance Programme (Mental Health & Well-being support)
- Staff Gift Shop
- Access to MediCash
To be considered please send your CV in confidence now to liz@true-recruit.co.uk.
